MESSAGE ROUTING APIS

WhatsApp Business API & Automation

Reach your customers directly on their favorite messaging app. We set up official WhatsApp Business Cloud APIs, configure customized auto-reply chatbots, construct promotional broadcasts, and integrate message triggers directly with your CRM databases.

Key Features & Configurations:

Official API Setup

Onboarding your number to official Meta developer accounts with green badge support.

Interactive Chatbots

Rule-based and AI-driven automated menu replies to handle FAQs 24/7.

CRM Database Triggers

Trigger WhatsApp updates automatically when invoices are paid or orders change.

Broadcast Panel

Securely dispatch template messages to approved opt-in subscriber sheets.

Gateway Interface Simulation

Customer Query: Hi, is my cargo shipment dispatched from Coimbatore?

Susen Tech Bot: Hello! Yes, your shipment #CG-9982 is out for delivery. Real-time driver coordinate: 11.029 N, 77.039 E.

Customer Reply: Perfect, thank you!